Team Includes
UX designer

Head of UX

Year

2016

My Role
    • UX Designer
    • Researcher
Disciplines
  • User Experience
  • Product Design
  • User Research

Improving The Experience Of Condition Reporting For Conservators

The Imperial War Museum Duxford holds Britain’s largest aviation collection of military vehicles, aircrafts and naval vessels. A team of IWM conservators work on restoration projects for the museum’s exhibition in Duxford. For decades, they have been documenting their conservation process on paper, which is very time consuming. Looking to move their current paper documentation system onto the Adlib collection management system, IWM wanted new ways to improve their current system to suit the way conservators work daily in the hanger and office.

The Process

What I did

1

Contextual Research

I wrote a contextual interview script and conducted interviews with five conservators
2

User Journey Mapping

I analysed data from the interviews to map out the user journey map to define the user flow and to find out painpoints and barriers
3

Co-design Workshop

I co-facilitated a co-design workshop with the senior stakeholders to sketch out design ideas
4

Design & Protoptying

I wireframed and prototyped a responsive design on UX Pin

Work processes

Contextual User Research

Mapping The User Journey  Of The Workflow

I coded the data from the interviews to gain key insights in order to map out the user journey. The map shows the whole conservation project work flow from beginning to end. Pain points, barriers and quotes were also highlighted in the user journey map. A persona was also created with key discoveries about the conservator’s job and restoration projects they do.

Co-design with stakeholders

Ideas and sketches

Design & Prototype

Below is the userflow and some of the wireframes from the prototype made on UXpin

Mobile wireframes from the prototype made on UXpin

Outcomes

A set of designs for a responsive archive tool accessible across all device types which improved the work flow for conservators. This gave them the mobile flexibility to work both in the hanger and in the office.

Speech-to-text notes to save time from typing notes
Predicted text word tagging when writing records
Direct photo upload from mobile devices
Looks similar to Microsoft Office to give familiarity to existing system