Senior UX Designer
Senior UI Designer
Senior UI Designer
Part of a bigger team
Senior Product Designers x 2
Head Creative
Head Creative
Year
2020
My Role
-
- Senior UX Designer
Disciplines
- User Experience
Making BT Pensions accessible
The BT Pension Scheme (BTPS) is one of the largest private-sector pension schemes in the UK. The scheme is for employees, former employees and dependants of BT. It has 300k members and pays out £2.5billion in pension every year.
BT pension required a redesign of its existing portal because it received a low customer satisfaction survey score 20% below the financial benchmark, no longer compliant with the new pension regulations and required Level AA Accessibility compliance.
I joined during the Design and Build phase, pairing with a UI Designer as part of a wider Design Team. I set out to redesign the pension calculator and pension portal dashboard experience, that was informative and accessible.
The Process
What I did
Project Outcome
The portal was launched successfully enabling customers to register and login securely and do transactions.
Accessibility
Educated the design team on accessibility and GDS design systems, resulting in a new portal meeting WCAG 2.1 standards – Level AA.
100k+ quotes generated
The new pension calculator had over 100k quotes generated by members within 8 weeks of the first launch.
Compliance
Compliances with Pension Regulator and Financial Conduct Authority regulations.
